In order to process some requests, we may need to verify your identity as a protection for you and the Fund against potential fraud. In these cases, we'll ask for a "selfie" style photo of yourself holding up your valid government-issued photo ID. Follow these steps to ensure your photo is accepted:
What You’ll Need:
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A smartphone, tablet, or digital device with a camera.
- Your valid government-issued photo ID (e.g., passport, driver’s license).
Step-by-Step Instructions:
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Choose a Well-Lit Location
- Find a spot with good natural or artificial light.
- Stand in front of a light-colored background for best results.
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Position Yourself:
- Hold your device in front of you with the front-facing camera activated.
- Face the camera directly with a neutral expression—avoid smiling or frowning.
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Display Your ID Clearly:
- Hold your ID in one hand next to your face so both are visible in the frame.
- Ensure the photo and details on the ID are clearly legible.
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Check for Clarity:
- Confirm that:
- Your face is not obscured by shadows, reflections, or other objects.
- Your ID is fully visible and not covered by fingers or glare.
- Adjust the angle or lighting if needed.
- Confirm that:
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Take the Photo:
- Snap the photo, ensuring both your face and the ID are in focus.
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Review Your Photo:
- Verify the image quality before submission. Ensure the image isn’t blurry, your face is visible and your ID is easy to read.
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Submit Your Photo:
- Follow the submission directions given to you.
Tips for Success:
- Do not use filters, effects, or edits on your selfie.
- Keep the ID upright and fully within the camera’s view.
- Retake the photo if it’s blurry, overexposed, or poorly aligned.
By following these instructions, you can ensure a smooth identity verification process.